++THE CHANGES++

Today is Christmas, and New year is just around the corner again as usual. I always take this time to flashback my life for the whole year and come out with new year's resolution..(like I stick to it..huhu)

I considered my current job is very stressful & demanding. So does my colleagues. We are working in the operations side in one of the leading company in the world which provides the best service in Malaysia (as they said so...). Mainly our job is to provide the service to the clients within 1 hour service level, assessing almost 1000 cases per day. Actually we are not the 'so-called customer service'. However, our jobs requires us to work closely with the clients. According to the organization charts, our department falls under the Claims Section-Hospital Alliance Services. We are require to assess claims for admission and discharge within the company's panel hospitals, else known as the fast lane claims. This service is 24 hours 7 days per week, all year around. Thus we are required to work on shifts with mediocral allowance.

I have been with HAS for almost 2 years now, so much that I have learnt, both positive and negative. I learnt to choose friends wisely, sticked up and loyal to our friends, teamwork and unity brings result etc. I also have met with the real back stabber, who is selfishly really into names and positions.Got cursed by clients is a normal thing to me now. I am tougher nowadays rather than the timid & fragile girl when I first joined the team. We do actually swear & curse a lot. I guess it is just a normal thing for people who is stressed to do. I do improved my skills and knowledge, due to strict service level agreeement and high turn around time. I know more about medical as well insurance laws. We are nicknamed 'the doctors without degrees'..huhu

But next year, there would a be a swift change in management which will be affecting my lifestyle as well. Our management has agreed to outsource HAS service to a third party company. This means, no more shift working hours for me. My working hours will be turned to normal working hours again. It should be a good news for me but after all this while, I think I really time for the adjustment. So much to change!! No more shopping on weekdays where the crowd is less, no more waking up late as there will be no more late shifts, no more off days during the week days etc. In a way, it will help me better in my social life. I can spend more time with my family and friends. But I also don't know my new job description, whether I will be sent back to reimbursement department or create a new department, much ever or less. This really freaks me out actually.

I guess, this will be just another turning point my life. I am surely going to miss my HAS buddies. We have been together for a long long time. Really going to miss them. :(